Input Node

Functionality

The Input node is used to obtain specified information from customers through conversation. When processing this node, the intelligent agent will autonomously guide the conversation until the specified information is acquired.

You can also set validation requirements for the information. If the information provided by the user does not meet the validation requirements, the intelligent agent will continue the conversation until the user provides information that satisfies the validation conditions.

Below are the properties of the Input node:

Brief Description of the Information to Be Collected

Specify the information that needs to be collected, with a brief description. There is no need for lengthy prompts.

Additional Prompts

You can enter additional prompts here, such as instructions for the intelligent agent regarding specific behavior to consider when gathering information.

Method of Collection

Specify how the information will be collected.

User Input Directly: This means the information is gathered from the user’s input.

Select from Predefined Options: This means the customer will be guided to choose from a specified set of options. For more details, see Predefined Options.

Set of Predefined Options

When the collection method is set to “Select from Predefined Options,” specify the target set of options.

Is the Information Optional?

Set whether the information is mandatory or optional. If it is set as optional, the node will end when the user indicates they do not wish to provide the information, and the information to be collected will be set as “N/A.”

Validate Information

Set the validation conditions for the information. If the information provided by the user does not meet the validation criteria, the intelligent agent will continue the conversation until the user provides information that satisfies the validation conditions.